What Chicago Homeowners Say About CleanRun Air Duct Cleaning Chicago
We’ve been cleaning ductwork across Chicago since 2013, and we’ve learned that a review only matters if it matches what the next customer actually experiences. That’s why we don’t chase ratings. We chase the thing that produces them: showing up on time, naming one flat price before we touch a single panel, and handing over a photo record of every duct run when we leave. The reviews below come from homeowners in neighborhoods we work regularly - Lincoln Park, Hyde Park, Logan Square, and others - and they mention specifics you can verify yourself, starting with the written price and the before-and-after photos.
Recent Reviews
We bought a 1920s greystone in Hyde Park and the air smelled like old furnace every time the heat kicked on. Tomas walked the system with me, showed me the debris buildup at the plenum - that’s the main distribution box - with his camera, and wrote the price on a scope sheet before he touched anything. Three hours later I had photos of every duct run, before and after, and the smell was gone by morning. One price, no add-ons, no drama.
- Shane B., Hyde Park, Chicago
I’d gotten two other quotes for duct cleaning in Lincoln Park and both guys wanted to charge per vent, which is a racket. CleanRun gave me one flat price for the whole system under their Haven Standard Clause 1, and it was the middle number of the three - but it was the only one that didn’t change. The crew found a disconnected return in the basement I didn’t know about, photographed it, sealed it, and didn’t charge extra. The photo record showed a 3-inch debris buildup at the first elbow in the kitchen run. That’s the kind of documentation that makes you trust what happened.
- Allison M., Lincoln Park, Chicago
Our dryer vent was clogged and the laundry room in our Logan Square bungalow was hitting ninety degrees. I called CleanRun because their phone was answered by a live person at 7 PM on a Tuesday - not a voicemail, not a callback three hours later. They cleaned the dryer vent and while they were here I asked about the main ducts. They quoted it separately, in writing, before starting. The photo record showed the flex duct behind the dryer was cracked, which explained why the room got so hot. Replaced it same visit, one price agreed upfront. I didn’t know what a flex duct was before this. Now I do, and I have the pictures to prove what it looked like.
- Tim M., Logan Square, Chicago
My wife has allergies that flare in March when Chicago’s pollen season hits, and I wanted to know if duct cleaning would help or if it was a waste. Tomas didn’t promise miracles. He explained that negative-pressure extraction - that’s when a vacuum pulls debris out while brushes agitate the walls - removes settled particulate, but it’s not a medical treatment. We agreed on a price, he did the work, and we got the photo record of every run. The before shots showed a half-inch layer of gray fuzz in the bedroom ducts. After shots were clean metal. My wife’s symptoms didn’t disappear, but her morning congestion was noticeably lighter that spring. Honest assessment, honest work, documented result.
- Maurice W., Bronzeville, Chicago
I’m a skeptic by nature and I assumed duct cleaning was mostly vacuum noise and a handshake. CleanRun proved me wrong in the most concrete way possible. The technician, whose name and photo I got by text before arrival - Haven Standard Clause 3: Verified Crews - ran a camera through every duct run in our Ravenswood two-flat and showed me the screen in real time. Then he wrote the price. After the job, I got a link with before-and-after photos of every run, timestamped, with my address on the report. I’ve hired a lot of home service people in Chicago. Nobody else has given me that level of proof.
- Shane B., Ravenswood, Chicago
We had a renovation in our Bridgeport bungalow and the contractor’s drywall dust was everywhere, including inside the registers. I called CleanRun for a second opinion on another company’s quote - their Free Second Opinion promise - and Tomas came out the next day. He put his written number next to the competitor’s number and explained the difference: the other quote was per-vent pricing that would have doubled once they counted the basement runs. CleanRun’s price was flat for the whole system. They used Rotobrush equipment I looked up myself, did the job in four hours, and the photo record showed white drywall powder coating the inside of the supply runs before, and bare metal after. The 365-Day Done Right Promise was on the invoice in writing, not buried in fine print.
- Allison M., Bridgeport, Chicago
Why Customers Trust Us
Every review above mentions the same three things for a reason. They’re not accidents. They’re the core of how we operate, and they’ve been standard since Tomas Reyes started CleanRun in 2013.
Written price before work starts. Haven Standard Clause 1 means you get one flat price per system, agreed in writing, before a single panel comes off. No per-vent math, no surprise additions, no “we found something else” halfway through. The price on the scope sheet is the price on the invoice.
Documented Photo Record on every visit. Since our first job in 2013, we’ve photographed the inside of every duct run, before and after. You get the images as a standard deliverable, not an upsell. It’s how you tell the difference between real work and vacuum noise.
365-Day Done Right Promise. If the work isn’t right, we make it right. It’s written on every job record, not stated in marketing copy and forgotten. No manager approval required. No runaround.
The equipment we use - Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, and Guardsman - is named here so you can look it up yourself before you agree to a price. Our technicians are background-checked, uniformed, and identified by name before arrival under Haven Standard Clause 3: Verified Crews. And if you have a written estimate from another Chicago duct cleaning company, we’ll put our number next to it for free.
We’ve served over 52,000 homes since 2013. The reviews above come from real Chicago neighborhoods we work in regularly: Hyde Park, Lincoln Park, Logan Square, Bronzeville, Ravenswood, Bridgeport. If you live in Chicago and you’re trying to figure out whether duct cleaning is worth it, or whether the quote you have is fair, call us at (708) 683-3974. We’ll give you a written scope and a flat price you can compare. No obligation, no per-vent pricing, no urgency theatre. Just the work, documented, at the price we name upfront.
Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Chicago, serving Chicago since 2013.