Our Guarantee & Warranty - CleanRun Air Duct Cleaning Chicago

The CleanRun Air Duct Cleaning Chicago Guarantee

We stand behind every duct run we clean, every dryer vent we clear, and every seal we make in Chicago homes. Since 2013, we’ve finished 52,000 jobs with the same closing step: a written price agreed before we started, and a documented photo record showing what the inside of every duct run looked like before we touched it and after we left. Our guarantee isn’t a slogan. It’s Haven Standard Clause 5, applied to every appointment we book in Lincoln Park, Austin, Bronzeville, and every neighborhood between.

Call (708) 683-3974

What’s Covered

• Workmanship on every duct run. If a register isn’t reseated properly, if a plenum panel (the sheet-metal box that distributes air from your furnace) is left loose, or if debris remains visible in the photo record, we return and correct it at no charge under our 365-Day Done Right Promise.
• Parts handling during HVAC cleaning. We photograph blower assemblies, coils, and accessible components before disassembly and after reassembly. If a wire harness is stressed or a panel fastener is stripped during service, we replace it on our account, not yours.
• Cleanup after the job. Our negative-pressure extraction systems (industrial vacuums that pull debris out while containing it) are designed to keep dust out of your living space. If our crew leaves a work area dirtier than we found it, we send a cleaning team back at our expense.
• On-time arrival with named technicians. Haven Standard Clause 3: Verified Crews means you receive the technician’s name before arrival, and that technician arrives in a CleanRun uniform with background-check documentation available on request. If we miss a scheduled window without prior notice, we apply a credit to your invoice.
• Honest pricing with no post-work surprises. Haven Standard Clause 1 requires a written price before any work starts. The figure you sign off on is the figure on your final invoice. No per-vent add-ons, no “discovered problems” that inflate the cost after we’ve begun.

Our Satisfaction Promise

If something about the job isn’t right, you don’t need to convince a manager or navigate a phone tree. You call (708) 683-3974, speak to a live person, and we schedule a return visit. Tomas Reyes reviews every callback personally. We look at your photo record, compare it to the scope of work you signed, and determine what needs correction. Then we make it right. The 365-Day Done Right Promise is a written guarantee on every job record, not a marketing phrase subject to interpretation. We’ve honored it since our first job in 2013, and we don’t keep a “exceptions” file.

Here’s what the process actually looks like. Within 24 hours of your service, you receive your documented photo record: before-and-after images of every duct run we accessed, labeled by register location. If you spot something that doesn’t match the work described in your written scope, you have 365 days to flag it. We return with the same technician when possible, review the images together, and fix what’s wrong. No re-inspection fees. No “we’ll credit your next service.” Just the work, done properly, period.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the business behind it. CleanRun Air Duct Cleaning Chicago carries full licensing and insurance coverage for residential ductwork and HVAC cleaning operations in Illinois. That means if a technician accidentally damages drywall accessing a concealed plenum, or if a ladder contact scratches a finished surface, the claim is handled through our policy, not your homeowner’s insurance. Our license number is published on this page because Tomas Reyes believes credentials should be verifiable, not buried where customers can’t find them.

Insurance and bonding matter especially in Chicago’s older housing stock. Homes in neighborhoods like Logan Square, Hyde Park, and Bridgeport often have original ductwork from the 1950s through 1980s, with asbestos insulation, galvanized steel in advanced corrosion, or flex duct routed through inaccessible chases. Working on these systems carries real risk. Our coverage protects you from liability if an unexpected condition complicates the job. We also maintain workers’ compensation for our technicians, so if someone is injured on your property, you’re not involved in the claim.

We’ve operated under these protections since 2013 because Tomas Reyes has seen what happens when cut-rate operators work uninsured. A customer in South Shore once showed us a competitor’s “warranty” that turned out to be a Gmail address that bounced. Our paperwork is real, our coverage is current, and both are available for verification before any work begins.

Your Deliverables on Every Job

We don’t describe our guarantee in vague terms because we don’t work in vague terms. Every CleanRun customer in Chicago receives:

• A written scope of work with line-item pricing, signed before any panel comes off your system
• A documented photo record of every duct run, delivered electronically within 24 hours
• The 365-Day Done Right Promise in writing on your job record
• Technician identification and background-check confirmation under Haven Standard Clause 3
• Equipment documentation showing which professional-grade tools were used on your system, including Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, or Guardsman units as applicable

Free Second Opinion on Any Written Estimate

If another company has given you a quote for duct cleaning, repair, or sealing in Chicago, bring it to us. We’ll put our own written number next to it, line by line, at no cost. This isn’t a sales tactic. It’s Haven Standard Clause 2, and it’s how we demonstrate that upfront pricing doesn’t require mystery. You’ll see exactly what we propose to do, what equipment we’ll use, and what the flat price covers. Then you decide.

How Our Guarantee Differs from Industry Standard Practice

Most duct cleaning companies in Chicago offer a “satisfaction guarantee” that evaporates when you try to use it. The fine print excludes “normal wear,” or requires you to pay for a re-inspection, or simply routes you to a voicemail box that never calls back. Our guarantee is different in three specific ways:

First, it’s time-bound and unconditional. 365 days. No exclusions for “normal” conditions. If the work wasn’t done right, we make it right.

Second, it’s documented. Your photo record proves what your system looked like when we left. There’s no argument about whether debris remained, because the image shows the inside of the duct run at the register, the elbow, and the main trunk as applicable.

Third, it’s backed by a business with 52,000 completed jobs and 12 years of continuous operation in the Chicago market. We can’t afford to break promises because we plan to be here when you need service again, and when your neighbors ask who you used.

Common Questions About Our Guarantee

What if I find debris in my ducts after you’ve cleaned them?

Call us at (708) 683-3974 within 365 days. We’ll review your photo record against the current condition. If debris is present in a duct run we documented as clear, we return and re-clean at no charge. Estimates for verification visits are free.

Does your guarantee cover parts you didn’t replace?

No. Our workmanship guarantee covers what we did and how we did it. Pre-existing damage, manufacturer defects in original equipment, or conditions that develop after our visit from unrelated causes aren’t covered. We note visible concerns during service and document them in your written scope so there’s no confusion.

What happens if a technician is late?

We apply a credit to your invoice. Haven Standard Clause 4: Respect for Customer Time means we notify you if traffic, weather, or a preceding job runs long. In Chicago winters, when lake-effect snow snarls the Eisenhower or the Dan Ryan, we call before you have to call us.

Is your guarantee transferable if I sell my home?

The 365-Day Done Right Promise applies to the original customer and the specific job address. If you sell within the guarantee period, documentation of our service can support your disclosure to buyers, but the make-it-right commitment doesn’t transfer to subsequent owners.

How do I verify your license and insurance?

Ask us. We’ll provide current documentation before any work begins. Tomas Reyes has answered this request hundreds of times since 2013. Legitimate operators don’t hesitate; only the ones with something to hide do.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Chicago, serving Chicago homeowners since 2013.